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NPS · Ultimate + plan

One question. Three smart follow-ups.

Send a 0–10 NPS. Promoters → testimonial or case study. Passives → follow-up. Detractors → support. Set once.

Try it for free
01

Ask the question

Default 0–10 wording or write your own. Optional follow-up prompt.

02

Auto-route the answer

Each bucket triggers its own action.

03

Track the score

NPS score, bucket mix, trend over time.

Send the question. Forget about it.

Every reply triggers the right next step automatically. No sorting, no spreadsheets, no follow-ups falling through.

9–10Promoters→ Testimonial request, or case study invite
7–8Passives→ Templated follow-up email
0–6Detractors→ Alert your support inbox

Promoters become case studies — or testimonials

A 9 or 10 is a promoter at peak happiness. Don't waste it. NPS picks the right ask — a case-study invite for the heavy hitters, a one-click testimonial request for everyone else.

  • ✓Zero touch. Set the rule once, every promoter is routed.
  • ✓Identity pre-filled. They never re-enter name or email.
  • ✓Caught in the act. Ask while they're still buzzing about the score they just gave.
Maria L. just submitted
Q2 NPS · Acme Inc.
10Promoter
"Auto-routing is a real time-saver — set it once, forget it."
Auto-routed
Case study invite sent
To: Maria L. <[email protected]>
Subject: "Got a few minutes to share your Acme story?"
5 questions · per-card layout
Score thresholds
0
0
1
1
2
2
3
3
4
4
5
5
6
6
7
7
8
8
9
9
10
10
Detractors 0–6Passives 7–8Promoters 9–10
Or set your own — e.g. stricter for a paid product:
0
1
2
3
4
5
6
7
8
9
10
Detractors 0–6Detractors 0–7Passives 7–8Passives 8Passives 8–9Promoters 9–10Promoters 10

Move the lines where they belong.

Textbook NPS treats every 9 as a fan and every 6 as a detractor. Your business probably doesn't. Slide the thresholds to whatever makes sense — stricter for a premium product, looser for a consumer app.

  • ✓ Adjust where promoter, passive and detractor start
  • ✓ Different thresholds per survey
  • ✓ Auto-routing follows your buckets, not the textbook

Track NPS over time

Score + bucket mix at a glance. Filter the response list by promoter, passive or detractor. Catch a dip the week it happens.

  • ✓ NPS score (color-coded by health)
  • ✓ Promoter / passive / detractor breakdown
  • ✓ Filter responses by bucket
Current NPS
+62
Last 30 days
↑ 8 pts
Promoters
68%
Passives
24%
Detractors
8%

Ready to run NPS on autopilot?

NPS is included on the Ultimate + plan — set the question, set the routing once, and let promoter responses turn into case studies and testimonials automatically.

  • No coding skill required.

  • Start in under 2 minutes.