Wall of love for Government Transformation Magazine
Exciting things coming. An afternoon at No. 10 Data Science discussing our Agentic AI Workshop - more to share soon. Also met the chief mouser. Priorities firmly in order.
Eoin Mulgrew Ayesha Peacock
Exciting things coming. An afternoon at No. 10 Data Science discussing our Agentic AI Workshop - more to share soon. Also met the chief mouser. Priorities firmly in order.
Eoin Mulgrew Ayesha Peacock
Great to discuss Operational Delivery with cross-government leaders and industry peers yesterday at the Government Transformation event co-hosted by AWS and Snowflake.
From high-profile AI projects to One log-in and traditional digital services, the transition from piloting to scaling remains a critical phase. It’s where key challenges around accountability, trust, regulatory compliance, and operational resilience often come to the surface.
It was insightful to share lessons learned with colleagues across such diverse departments, including James Mitton, Kirstine Dale, Sumitra Varma, Jeremy Gould, Julia Howes, Matthew Lyon and Dimitris Perdikou.
Massive thank you to Ayesha Peacock and Darshni Vaghjiani for organising another excellent session... and securing the best terrace in Westminster!
Great to discuss Operational Delivery with cross-government leaders and industry peers yesterday at the Government Transformation event co-hosted by AWS and Snowflake.
From high-profile AI projects to One log-in and traditional digital services, the transition from piloting to scaling remains a critical phase. It’s where key challenges around accountability, trust, regulatory compliance, and operational resilience often come to the surface.
It was insightful to share lessons learned with colleagues across such diverse departments, including James Mitton, Kirstine Dale, Sumitra Varma, Jeremy Gould, Julia Howes, Matthew Lyon and Dimitris Perdikou.
Massive thank you to Ayesha Peacock and Darshni Vaghjiani for organising another excellent session... and securing the best terrace in Westminster!
On Thursday, we were proud to sponsor Government Transformation Magazine’s Leaders’ Meet-Up in Westminster.
It was an evening of honest, practical conversation about what it really takes to deliver meaningful change across government.
A few themes stood out:
• Embedding top technical talent accelerates delivery
• Lasting impact depends on strong in-house capability, not heavy reliance on contractors
• Moving AI from pilots to real outcomes requires better data foundations, clearer scaling pathways, and stronger cross-government collaboration
• Many of the biggest barriers are structural and cultural, not technical
It was refreshing to hear leaders focus less on hype and more on how to make transformation stick. Thanks to everyone who joined the discussion. These are exactly the conversations that move delivery forward.
Amul Batra Stephen Dujakovic Betty Burrell Greig Dowling Ayesha P. James
#GovernmentTransformation
#PublicSector
#DigitalDelivery
#AI
#Counter
On Thursday, we were proud to sponsor Government Transformation Magazine’s Leaders’ Meet-Up in Westminster.
It was an evening of honest, practical conversation about what it really takes to deliver meaningful change across government.
A few themes stood out:
• Embedding top technical talent accelerates delivery
• Lasting impact depends on strong in-house capability, not heavy reliance on contractors
• Moving AI from pilots to real outcomes requires better data foundations, clearer scaling pathways, and stronger cross-government collaboration
• Many of the biggest barriers are structural and cultural, not technical
It was refreshing to hear leaders focus less on hype and more on how to make transformation stick. Thanks to everyone who joined the discussion. These are exactly the conversations that move delivery forward.
Amul Batra Stephen Dujakovic Betty Burrell Greig Dowling Ayesha P. James
#GovernmentTransformation
#PublicSector
#DigitalDelivery
#AI
#Counter
Productive and enjoyable evening at the Government Leaders Meet Up exploring digital skills, operationalising AI and building inter departmental capacity.
It was insightful to catch up with people I know, including Sarah Williams Eddie Copeland Greig Dowling and to meet new people such as Amul Batra and Stephen Dujakovic. Eoin Mulgrew invited departments to pitch collaboration opportunities and Counter was insightful in supporting and contributing to the discussion.
I am keen to connect with teams working on cross department pilots or capability programmes and happy to share lessons from recent work and explore how we might collaborate.
#DigitalSkills
#AI
#PublicSector
#GovTech
#Collaboration
Eoin Mulgrew , Counter , Eddie Copeland Greig Dowling Amul Batra Stephen Dujakovic Government Transformation Magazine
Productive and enjoyable evening at the Government Leaders Meet Up exploring digital skills, operationalising AI and building inter departmental capacity.
It was insightful to catch up with people I know, including Sarah Williams Eddie Copeland Greig Dowling and to meet new people such as Amul Batra and Stephen Dujakovic. Eoin Mulgrew invited departments to pitch collaboration opportunities and Counter was insightful in supporting and contributing to the discussion.
I am keen to connect with teams working on cross department pilots or capability programmes and happy to share lessons from recent work and explore how we might collaborate.
#DigitalSkills
#AI
#PublicSector
#GovTech
#Collaboration
Eoin Mulgrew , Counter , Eddie Copeland Greig Dowling Amul Batra Stephen Dujakovic Government Transformation Magazine
Great event run tonight by . My big takeaway was that AI is actively being used by lots of different organisations now, it's not just a prototype or idea anymore.
Great event run tonight by . My big takeaway was that AI is actively being used by lots of different organisations now, it's not just a prototype or idea anymore.
#London bound. Coffee fuelled. Day of planning and action for Counter's strategy to deliver on our mission in the capital. We are partnering tonight with Government Transformation Magazine at their Government Leaders Network Social. I'll be taking the opportunity to address the room and explain to them how Counter's mission is so closely aligned with the government's strategic shift to replace 7000 external contractors with permanent DDaT staff. Generating up to £500 million pounds of savings annually. I'll tell them that we are already delivering on this strategy within one of the most prominent government departments. I'll tell them how we haven't just left that department with talented consultants who are now Civil Servants, but people who have already built evergreen systems and processes that they have will now be able to maintain and iterate on as they establish their long serving civil service careers. Can. Not. Wait.
Stephen Dujakovic Angela Williams Chris Hill Betty Burrell Greig Dowling Simon Price, PhD Matthew Clarke Julia Howes Eoin Mulgrew James Smith
#London bound. Coffee fuelled. Day of planning and action for Counter's strategy to deliver on our mission in the capital. We are partnering tonight with Government Transformation Magazine at their Government Leaders Network Social. I'll be taking the opportunity to address the room and explain to them how Counter's mission is so closely aligned with the government's strategic shift to replace 7000 external contractors with permanent DDaT staff. Generating up to £500 million pounds of savings annually. I'll tell them that we are already delivering on this strategy within one of the most prominent government departments. I'll tell them how we haven't just left that department with talented consultants who are now Civil Servants, but people who have already built evergreen systems and processes that they have will now be able to maintain and iterate on as they establish their long serving civil service careers. Can. Not. Wait.
Stephen Dujakovic Angela Williams Chris Hill Betty Burrell Greig Dowling Simon Price, PhD Matthew Clarke Julia Howes Eoin Mulgrew James Smith
It was great to be at the Government Transformation Magazine conference today in Manchester. It’s really important to have events in the regions and especially relevant as Manchester is the digital thematic campus for UK Civil Service.
I was on a panel discussing my experiences on transformation and government efficiency. We have a huge agenda ahead of us but it was great to hear from speakers across the public sector tackling the same challenges as HM Revenue & Customs
Janet Hughes gave a fantastic opening and it was great to hear James Mitton and Simon Price, Ph.D. sharing more of HMRC’s transformation story.
It was great to be at the Government Transformation Magazine conference today in Manchester. It’s really important to have events in the regions and especially relevant as Manchester is the digital thematic campus for UK Civil Service.
I was on a panel discussing my experiences on transformation and government efficiency. We have a huge agenda ahead of us but it was great to hear from speakers across the public sector tackling the same challenges as HM Revenue & Customs
Janet Hughes gave a fantastic opening and it was great to hear James Mitton and Simon Price, Ph.D. sharing more of HMRC’s transformation story.
Epic few days at Government Transformation North.
On the panel at the Leaders Dinner and closing panel at the main event sharing our approach in Liverpool City Region Combined Authority to AI and Data strategy, Responsible AI and how I’m approaching strategic priorities as CAIO.
Soooo good to give Janet Hughes a squeeze hello and hear her candid enthusiasm and meet new govt leaders delivering great transformation too.
Trust came out as a key theme, great round table discussions on AI Case Studies and Responsible AI.
I even managed to squeeze in a quick remote presentation to our LCR Innovation Board.
Huge thanks to Government Transformation Magazine.
More deliberation in my Weeknotes later this week.
#AILeadership
#ResponsibleAI
#AIingovernment
Epic few days at Government Transformation North.
On the panel at the Leaders Dinner and closing panel at the main event sharing our approach in Liverpool City Region Combined Authority to AI and Data strategy, Responsible AI and how I’m approaching strategic priorities as CAIO.
Soooo good to give Janet Hughes a squeeze hello and hear her candid enthusiasm and meet new govt leaders delivering great transformation too.
Trust came out as a key theme, great round table discussions on AI Case Studies and Responsible AI.
I even managed to squeeze in a quick remote presentation to our LCR Innovation Board.
Huge thanks to Government Transformation Magazine.
More deliberation in my Weeknotes later this week.
#AILeadership
#ResponsibleAI
#AIingovernment
It was good to connect with colleagues and transformation partners ahead of the main event today & I was thrilled to have the opportunity to speak about the amazing work we are doing in the Civil Service in the North West and our plans for the future.
It was good to connect with colleagues and transformation partners ahead of the main event today & I was thrilled to have the opportunity to speak about the amazing work we are doing in the Civil Service in the North West and our plans for the future.
Heading back to Scotland after an eventful day at Government Transformation North, Manchester. Always good to connect with colleagues from across the UK Civil Service and wider public sector, and to hear about the latest developments on transformation, data and AI.
Also good to connect with industry partners. Thanks to Sam Ineson and Sam Parker at Valtech for inviting me to co-host a discussion on AI use cases. Very inspiring and insightful!
Government Transformation Magazine
Ayesha Peacock
Heading back to Scotland after an eventful day at Government Transformation North, Manchester. Always good to connect with colleagues from across the UK Civil Service and wider public sector, and to hear about the latest developments on transformation, data and AI.
Also good to connect with industry partners. Thanks to Sam Ineson and Sam Parker at Valtech for inviting me to co-host a discussion on AI use cases. Very inspiring and insightful!
Government Transformation Magazine
Ayesha Peacock
Happy Monday . Last week, I had the opportunity to represent Amazon Web Services (AWS) at the Government Transformation North Summit in Manchester. What a great day !!
I co-hosted the Cross Government Data Insights roundtable sessions with Chris Chambers from Government Digital Service, Simon Price, Ph.D. from HM Revenue & Customs, Pritesh Patel at Databricks alongside leaders from Government organisations. A brilliant discussion on how government can accelerate data and AI–driven transformations around Cross Government Insights . Here are the Top 10 Highlight topics of the day:
1️⃣ AI for Data Quality – automating detection of gaps and inconsistencies to build trusted data foundations.
2️⃣ Shared Insight Priorities – aligning on the cross-government metrics that matter most for impact.
3️⃣ National Data Library – a key enabler for consistent, safe, and scalable data sharing.
4️⃣ Amara’s Law – balancing short-term realism with long-term optimism about AI’s potential.
5️⃣ Clear Success Criteria – defining “good enough” early to accelerate delivery and evaluation.
6️⃣ AI Asset Visibility – knowing which models, datasets, and tools exist to reduce duplication.
7️⃣ Operationalising AI – strengthening pipelines, monitoring, and using synthetic data for safe testing.
8️⃣ Incentivising Data Sharing – building cultural and structural motivations to move from silos to collaboration.
9️⃣ Service Definition First – anchoring AI to clear user needs and service outcomes for citizens.
🔟 Improve Internal Data Flows – unlocking early value by fixing interoperability inside departments first. Start with internal Data sharing.
A great reminder that transforming citizen services requires collaboration, shared ambition, and strong data foundations.
Thanks to some of the great minds we met on the day . Matthew Bottomley Edward Kelly Simon McLellan Katie Goldsmith Lee Spratt Shaukat Ali Khan FBCS Paul Mooney Martha Bennett , and our wonderful AWS colleagues for preparations Joe Reay Deepak Shukla Jon Cook Faye Holt
Amazing support from Greig Dowling Tabby Bilborough for being such wonderful hosts and Pritesh Patel for sharing great ideas throughout the day. Upwards and Onwards! 🚀
#aws
#generativeai
#analytics
#databricks
#datasharing
#insights
#publicsector
Happy Monday . Last week, I had the opportunity to represent Amazon Web Services (AWS) at the Government Transformation North Summit in Manchester. What a great day !!
I co-hosted the Cross Government Data Insights roundtable sessions with Chris Chambers from Government Digital Service, Simon Price, Ph.D. from HM Revenue & Customs, Pritesh Patel at Databricks alongside leaders from Government organisations. A brilliant discussion on how government can accelerate data and AI–driven transformations around Cross Government Insights . Here are the Top 10 Highlight topics of the day:
1️⃣ AI for Data Quality – automating detection of gaps and inconsistencies to build trusted data foundations.
2️⃣ Shared Insight Priorities – aligning on the cross-government metrics that matter most for impact.
3️⃣ National Data Library – a key enabler for consistent, safe, and scalable data sharing.
4️⃣ Amara’s Law – balancing short-term realism with long-term optimism about AI’s potential.
5️⃣ Clear Success Criteria – defining “good enough” early to accelerate delivery and evaluation.
6️⃣ AI Asset Visibility – knowing which models, datasets, and tools exist to reduce duplication.
7️⃣ Operationalising AI – strengthening pipelines, monitoring, and using synthetic data for safe testing.
8️⃣ Incentivising Data Sharing – building cultural and structural motivations to move from silos to collaboration.
9️⃣ Service Definition First – anchoring AI to clear user needs and service outcomes for citizens.
🔟 Improve Internal Data Flows – unlocking early value by fixing interoperability inside departments first. Start with internal Data sharing.
A great reminder that transforming citizen services requires collaboration, shared ambition, and strong data foundations.
Thanks to some of the great minds we met on the day . Matthew Bottomley Edward Kelly Simon McLellan Katie Goldsmith Lee Spratt Shaukat Ali Khan FBCS Paul Mooney Martha Bennett , and our wonderful AWS colleagues for preparations Joe Reay Deepak Shukla Jon Cook Faye Holt
Amazing support from Greig Dowling Tabby Bilborough for being such wonderful hosts and Pritesh Patel for sharing great ideas throughout the day. Upwards and Onwards! 🚀
#aws
#generativeai
#analytics
#databricks
#datasharing
#insights
#publicsector
I was fortunate to attend the Government Transformation Magazine Autumn Meet-Up today on the House of Lords terrace. A brilliant opportunity to hear from senior leaders in industry, DWP, HMRC and GDS for updates on implementing the UK's blueprint for modern digital government, various initiatives across departments and the need for true and effective partnerships between the public and private sectors.
I loved the thoughts about combing the Transformation and CDIO roles into 1 person at senior board level - increasing the potential for a single strategy for delivery and avoiding the parallel "digital strategy" issue. A good way of avoiding the "othering" of the technologists too (and one for Defence Reform)? Also, the strategies, plans and blueprints that GDS have led on are starting to come across into delivery, drive coherence across government and increase collaboration. That all sounds like goodness to me!
As ever, the conversations in the margins (and even in the security queue) were just as stimulating. I'll be reaching out to several people over the coming days to continue those. It's a small world, but I wasn't expecting to meet someone who knew RAF Marham - Andrew Newland those were cool pics and it's good to hear the F35 team are as friendly as ever. Overall there was a real buzz, and I think a sense of cautious optimism. It definitely feels like an exciting time to be around these agendas.
I was fortunate to attend the Government Transformation Magazine Autumn Meet-Up today on the House of Lords terrace. A brilliant opportunity to hear from senior leaders in industry, DWP, HMRC and GDS for updates on implementing the UK's blueprint for modern digital government, various initiatives across departments and the need for true and effective partnerships between the public and private sectors.
I loved the thoughts about combing the Transformation and CDIO roles into 1 person at senior board level - increasing the potential for a single strategy for delivery and avoiding the parallel "digital strategy" issue. A good way of avoiding the "othering" of the technologists too (and one for Defence Reform)? Also, the strategies, plans and blueprints that GDS have led on are starting to come across into delivery, drive coherence across government and increase collaboration. That all sounds like goodness to me!
As ever, the conversations in the margins (and even in the security queue) were just as stimulating. I'll be reaching out to several people over the coming days to continue those. It's a small world, but I wasn't expecting to meet someone who knew RAF Marham - Andrew Newland those were cool pics and it's good to hear the F35 team are as friendly as ever. Overall there was a real buzz, and I think a sense of cautious optimism. It definitely feels like an exciting time to be around these agendas.
As a self‑confessed histrophile, stepping into the House of Lords yesterday was an experience I couldn’t turn down.
Huge thanks to Greig Dowling for the invite and to Government Transformation Magazine for bringing together such a brilliant group of leaders to explore the future of digital government and how we accelerate transformation across the public sector.
Entering such a historic building gave me some real perspective: in Data & AI, our role isn’t about shiny tech, it’s about delivering outcomes that matter for citizens.
The discussions were packed with insights from how the Spending Review could accelerate AI adoption, to what future government delivery should look like and how we get there. And a great panel discussion with Helen Wylie and Daljit Rehal FBCS MInstP MIET:
A few themes really resonated with me from that disucssion:
🔷 Government doesn’t need more pitches; it needs partners who roll up their sleeves and solve real challenges.
🔷 The real power of AI comes from the groundwork: robust data, modern infrastructure, and a clear strategy.
🔷 We need to run to where the ball is going, not where it has been but anticipating change, not reacting to it.
And yes, being in London meant I couldn’t resist a true delicacy: pie and mash (IFKYK).
Discussions like these reinforce a simple truth: technology is only valuable when it drives meaningful change for people.
Looking forward to the discussion that will follow.
HP Michael
#GovernmentTransformation
#AI
#Data
#Modernisation
#PublicSector
#Collaboration
#UKGov
As a self‑confessed histrophile, stepping into the House of Lords yesterday was an experience I couldn’t turn down.
Huge thanks to Greig Dowling for the invite and to Government Transformation Magazine for bringing together such a brilliant group of leaders to explore the future of digital government and how we accelerate transformation across the public sector.
Entering such a historic building gave me some real perspective: in Data & AI, our role isn’t about shiny tech, it’s about delivering outcomes that matter for citizens.
The discussions were packed with insights from how the Spending Review could accelerate AI adoption, to what future government delivery should look like and how we get there. And a great panel discussion with Helen Wylie and Daljit Rehal FBCS MInstP MIET:
A few themes really resonated with me from that disucssion:
🔷 Government doesn’t need more pitches; it needs partners who roll up their sleeves and solve real challenges.
🔷 The real power of AI comes from the groundwork: robust data, modern infrastructure, and a clear strategy.
🔷 We need to run to where the ball is going, not where it has been but anticipating change, not reacting to it.
And yes, being in London meant I couldn’t resist a true delicacy: pie and mash (IFKYK).
Discussions like these reinforce a simple truth: technology is only valuable when it drives meaningful change for people.
Looking forward to the discussion that will follow.
HP Michael
#GovernmentTransformation
#AI
#Data
#Modernisation
#PublicSector
#Collaboration
#UKGov
A great afternoon spent at the Government Transformation Magazine autumn event at the UK House of Lords.
Alongside the intertesting conversations, with Emily M. speaking about spending review and the acceleration of AI and an insightful, honest and refreshing panel with Daljit Rehal FBCS MInstP MIET and Helen Wylie, it was good to catch up with old friends/acquaintances and make some new connections.
Thank you James Smith for the invite, it was great meeting you again and Greig Dowling - great event!
Karina Singh Adam Brocklesby James Stirling Edward Pikett Fiona McAdoo Dan Cook Daljit Rehal FBCS MInstP MIET Helen Wylie ⭐️ Sharon Moore MBE Sam Parker Ed Irving James Smith Greig Dowling Guthrie Holliday
BetterGov Government Transformation Magazine Government Digital Service HM Revenue & Customs DWP Digital
A great afternoon spent at the Government Transformation Magazine autumn event at the UK House of Lords.
Alongside the intertesting conversations, with Emily M. speaking about spending review and the acceleration of AI and an insightful, honest and refreshing panel with Daljit Rehal FBCS MInstP MIET and Helen Wylie, it was good to catch up with old friends/acquaintances and make some new connections.
Thank you James Smith for the invite, it was great meeting you again and Greig Dowling - great event!
Karina Singh Adam Brocklesby James Stirling Edward Pikett Fiona McAdoo Dan Cook Daljit Rehal FBCS MInstP MIET Helen Wylie ⭐️ Sharon Moore MBE Sam Parker Ed Irving James Smith Greig Dowling Guthrie Holliday
BetterGov Government Transformation Magazine Government Digital Service HM Revenue & Customs DWP Digital
Great couple of days at the Government Transformation Magazine Summit. Good event well run. Key takeaways:
I am loving the shift in how we engage and listen to each other at these events. There was a real candour from all in the room and that’s how we will make lasting improvements for citizens.
Along the same lines the whole public sector feel was tangible. Central gov listening to local gov, to NHS colleagues to each other. I heard offers of help and collaboration across the whole event. Let’s keep that going it’s gold
Suppliers shared insights freely and with a sense of partnerships for outcomes feel. Keep doing that folks, we pay more attention when we aren’t being ‘sold to’ 😉
Ideas are becoming actions…. Speakers were able to share what they were actually doing with AI, with UCD, with data, with cyber, with change…. Our confidence is growing, our ambition is strong and in that place the hurdles (of which there are a few) will be resolved, especially if we continue to speak with the strength of collective voice I heard this week.
Oh and on the subject of us needing to hire more pirates. (James Mitton I’m going to be using that one for a while). Capt Cara Thresh Sparrow of our Innovation and Common Services Pirate Ship will be at Think Digital Partners Think Data tomorrow if you want to catch her for a chat 🏴☠️
Now for a kip
Great couple of days at the Government Transformation Magazine Summit. Good event well run. Key takeaways:
I am loving the shift in how we engage and listen to each other at these events. There was a real candour from all in the room and that’s how we will make lasting improvements for citizens.
Along the same lines the whole public sector feel was tangible. Central gov listening to local gov, to NHS colleagues to each other. I heard offers of help and collaboration across the whole event. Let’s keep that going it’s gold
Suppliers shared insights freely and with a sense of partnerships for outcomes feel. Keep doing that folks, we pay more attention when we aren’t being ‘sold to’ 😉
Ideas are becoming actions…. Speakers were able to share what they were actually doing with AI, with UCD, with data, with cyber, with change…. Our confidence is growing, our ambition is strong and in that place the hurdles (of which there are a few) will be resolved, especially if we continue to speak with the strength of collective voice I heard this week.
Oh and on the subject of us needing to hire more pirates. (James Mitton I’m going to be using that one for a while). Capt Cara Thresh Sparrow of our Innovation and Common Services Pirate Ship will be at Think Digital Partners Think Data tomorrow if you want to catch her for a chat 🏴☠️
Now for a kip
Wrapping up Government Transformation Magazine Summit on Data and AI with insightful topics on AI adoption in the UK Public Sector. An opportunity to hear our leaders at the leaders night. During the day, an interesting keynote delivered by Simon King (FBCS) bringing our AI opportunities action plan to life with his vision. I am honored for the opportunity to share my thoughts as a panel member on the practical questions around AI enablement and Scale in the Public Sector. Key highlights being: be pragmatic, take risk-aware and assured AI delivery approach where don't repeat yourself, but do it once, scale incremently and iteratively. Lean on our strategic commercial partners. Later, I hosted three roundtables on the topic of "Trustworthy AI" with very kind Diane Barlow sponsored by IBM, Mark Goossens and Giles Hartwright. Trustworthy AI is a difficult topic to navigate around when a few delegates being too strict around their expectations from the AI, where it shall be accurate 100% from the first pass or there shall be a silver bullet solving each and every bias, fairness and ethical challenge right away. I had a realisation that I might be living in a utopian world where my belief and learnings point me towards a way of carefully instrument trust while building an AI empowered application in a modular way and evlauate it for trustworthiness at every layer. But then having more delegates sharing their success stories where teams are taking pragmatic steps in building trust in the AI applications reassured me that it will indeed take time to get it right, we are on the right path. We discussed how do we precieve trust in domain-specific AI apps versus how it is perceived in the generic AI applications. We are carefully building trust in downstream specialised AI use cases by employing streamlined responsible Model for Innovation activities. The delegates shared many great insights around the process they are using that naturally mapped to the Responsible Model for innovation with the trustworthiness at its core given as: 1) Understand the use case requirements, 2) bring in the business domain expert early in the application development lifecycle, 3) Start with the user centered design right from the beginning 4) build transparency and explainability in your solutions 5) evaluate iteratively and incrementally to incrementally build trust 6) know what your AI application offers and what the limitations are 7) Educate and train your users 8) user behaviour and interaction is also important with a feedback loop addressing concerns from the end user. Gladly, networked with my peers in the public sector who are sharing the same energy driving AI adoption in the public sector Amanda S. Svensson, Duncan Brown, Diane Barlow, Tina Churcher, Shehroze Junejo. Catching up with Sumitra Varma is always a bonus. Thank you David Wilde FIoD, FBCS, Assoc CIPD, James Smith, Ed Tillotson.
Wrapping up Government Transformation Magazine Summit on Data and AI with insightful topics on AI adoption in the UK Public Sector. An opportunity to hear our leaders at the leaders night. During the day, an interesting keynote delivered by Simon King (FBCS) bringing our AI opportunities action plan to life with his vision. I am honored for the opportunity to share my thoughts as a panel member on the practical questions around AI enablement and Scale in the Public Sector. Key highlights being: be pragmatic, take risk-aware and assured AI delivery approach where don't repeat yourself, but do it once, scale incremently and iteratively. Lean on our strategic commercial partners. Later, I hosted three roundtables on the topic of "Trustworthy AI" with very kind Diane Barlow sponsored by IBM, Mark Goossens and Giles Hartwright. Trustworthy AI is a difficult topic to navigate around when a few delegates being too strict around their expectations from the AI, where it shall be accurate 100% from the first pass or there shall be a silver bullet solving each and every bias, fairness and ethical challenge right away. I had a realisation that I might be living in a utopian world where my belief and learnings point me towards a way of carefully instrument trust while building an AI empowered application in a modular way and evlauate it for trustworthiness at every layer. But then having more delegates sharing their success stories where teams are taking pragmatic steps in building trust in the AI applications reassured me that it will indeed take time to get it right, we are on the right path. We discussed how do we precieve trust in domain-specific AI apps versus how it is perceived in the generic AI applications. We are carefully building trust in downstream specialised AI use cases by employing streamlined responsible Model for Innovation activities. The delegates shared many great insights around the process they are using that naturally mapped to the Responsible Model for innovation with the trustworthiness at its core given as: 1) Understand the use case requirements, 2) bring in the business domain expert early in the application development lifecycle, 3) Start with the user centered design right from the beginning 4) build transparency and explainability in your solutions 5) evaluate iteratively and incrementally to incrementally build trust 6) know what your AI application offers and what the limitations are 7) Educate and train your users 8) user behaviour and interaction is also important with a feedback loop addressing concerns from the end user. Gladly, networked with my peers in the public sector who are sharing the same energy driving AI adoption in the public sector Amanda S. Svensson, Duncan Brown, Diane Barlow, Tina Churcher, Shehroze Junejo. Catching up with Sumitra Varma is always a bonus. Thank you David Wilde FIoD, FBCS, Assoc CIPD, James Smith, Ed Tillotson.
