> ## Documentation Index
>
> Fetch the complete documentation index at: https://testimonial.to/guide/llms.txt
> Use this file to discover all available pages before exploring further.

# NPS Survey: What respondents see

> What recipients see on the three NPS survey screens.

When a recipient clicks the survey link from an email or an embed, they go through three screens. The whole experience takes under 30 seconds.

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## Screen 1 — Identification

Shown for an email link, or an embed without pre-fill. Respondents enter their name and email so responses can be attributed. The screen explains they will give a single 0–10 score, plus an optional comment.

![](https://apuqtiwclzoqhluvxsdm.supabase.co/storage/v1/object/public/help-center/6a/6a57d081a2956d855154d6bfb696a524.png)

**Note:** If you pre-fill the embed with `&email=` and `&name=` parameters, this screen is skipped.

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## Screen 2 — The survey

Respondents see the 0–10 score buttons labeled _Not at all likely_ to _Extremely likely_, then the optional follow-up text field if you enabled it. They click **Submit** to finish.

![](https://apuqtiwclzoqhluvxsdm.supabase.co/storage/v1/object/public/help-center/1f/1fc525c362dc083662183f0e393b6992.png)

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## Screen 3 — Thank you page

![](https://apuqtiwclzoqhluvxsdm.supabase.co/storage/v1/object/public/help-center/ea/ea46ea7796872755980eb85269e0ef42.png)

## If the survey is closed

Public respondents never see an upsell. If the survey is closed, they see: "This survey is closed and no longer accepting responses."

Related: [NPS](https://help.testimonial.to/en/articles/15416749-nps) · [Managing your NPS survey](https://help.testimonial.to/en/articles/15418442-managing-your-nps-survey)

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