Kommunicate's Wall of Love

Great team helping make our implementation super easy! Wide-ranging, flexible features, and easy integration with our current interface.

Awesome to see @devashish_m and the team on here today—great team working on a cool new product. We're excited to be working with them at HelpDocs to power FAQs.

Just checked, haven't tried it yet. Will review it once I test it out. Other than this have few thoughts on how you can grow its user base specially in B2B domain. - you can see which companies are launching new SAAS products , online stores, websites or have recently launched. These will be the ones who are more likely to try new things to grow their business. Customer support comes at top. On this you can couple more factors like if they have bad customer reviews on FB page, Mobile reviews etc then its a cherry on cake. - track companies that are actively hiring for "customer support" roles since these are the ones investing money in your function and are more likely to decide which products to be used for this. Many ways you can try, I can go on and on. Cheers.

told almost everything

Pros:

Easy to use, and gives flexibility to handle all customer related issues, and

its Bot feature helped us alot to handle our customer queries.

Cons:

For me everything was amazing, but yes they should improve little bit on there UI

It has good analytics in place and allows you to have personalized customer support and use bots as well

Pros:

It is a unique hybrid model

Cons:

Can be customized as per geo locations

Product looks very promising. Could ease out things for all those who are struggling with support emails.

Pros:

Good to handle customer support and admin interface looks pretty intuitive, making it easy for the support executives.

Cons:

Nothing as of now

Curious to know the roadmap for this. More key differentiators should be added to the product. Will update this review when I actually test it out.

Pros:

A great model. Solves a very important usecase which other tools are not doing a good job at.

Cons:

The UI and positioning could be improved.

Looks like this product has shaped with all the experience working with multiple customers in this space.

All the best team.

Pros:

Product built with real customer pain points.

Cons:

way to go !

Good job team Kommunicate, really good product.

Pros:

A great tool for customer support along with bot. Easy to integrate. It has good analytics and allows to have personalized customer support.

Cons:

Its good overall but looking forward to have some more interesting features in it.

Plus the team provide a great support service.

Pros:

It’s scaleable and the bots are very engaging taking the pressure of human interaction.

Cons:

None yet

@devashish_m & @parth_sh I really like how you guys have made it easy to add FAQs. I have realized over probably making 100 odd employee facing bots for enterprises(Shameless plug? Maybe!) that users really need a list of questions sometimes. Especially for complicated use cases. You make it easy for the user to view the scope of the bot and for the admins to add them. Keep at it! You guys are doing great.

It is incredibly easy to use, interactive, with a beautiful UI and amazing customer service. I was using kommunicate with Amazon Lex for a school project, and to be honest, the AWS's documentation, in general, is terrible, which brought us a lot of issues that could have destroyed our project. We asked for help from the kommunicate team and they immediately contacted us to set up a zoom call and help us out. They ended up solving most of our issues, both by helping us with Amazon Lex and by using kommunicate tools.

Kommunicate provides easy ways to manage your chatbots. It provides easy chatbot integration methods to integrate your chatbot to web , android and iOS. After integrating your chatbot it helps you to manage your chatbot. User session management is nicely done by Kommunicate where we can see the history of conversations with users very clearly. Also we can get the user details from Pre Lead Collections where user is prompt to add details before starting the conversation. And also the Dialogflow integration also works flawlessly.

This is a quite good combination of both human and bot chat. This solution makes your online support more responsive and prevents the loss of time in searching for the history of conversation with the client. You can integrate this app with the CRM system that you use at the moment. Maybe it's nothing spectacular, but of course, you can have the whole conversation with the client in one place. They give you also a dashboard for reporting all activities.

The software is very easy to use.It makes life in chat bot creating very lovely.And the features and very amazing. You will really enjoy everything like me

Apart from the excellent features that comes packaged with Kommunicate, What i liked most was it's proper documentation making things very clear for people to understand and implement. The customer service was always there through the chatbot on their website and speedy support was provided throughout my learning and implementing it

It's possible to customize all you can imagine Software works perfect Support center always resolves your doubts, effectively and quickly (actually the best I've ever tried)

Advanced in terms of SDK support like they support flutter along with other native app development tools. Nice integration and ever increasing features.

A easy to use product that does what it says. Kommunicate can be easily set to work with DialogFlow or other AI providers. It can be used to improve the flow of your web-service-center. The support was always friendly and quick to answer my questions. Great price-value factor.

The most attractive feature of this product to me is the vast options for customization. Also it provides a very intuitive UI to interact with, which saves a lot of time

The tools are excellent, the best I've seen, very easy to use. What I liked the most is that the platform is constantly evolving, and most importantly, the support and proactivity service in resolving doubts or queries is very good.

It suits perfectly for SMB. It's very user friendly with outstanding UX/UI. They even provide seamless integration with third-party software and tools. They give the flexibility to handle all customer related issues, bots feature helped us a lot to handle our support

It is a really Cool Platform. We were searching for a Platform like this which has a Dashboard for Chats and can also be integrated to various Chatbot Platforms like Dialogflow. As Dialogflow doesn't have a Dashboard of its own where one can see the Chat History based on the users. So kommunicate was very useful in that regard.

I liked about the implementation of the chatbot on different platforms. This feature is very unique and not available in the market to implement a chatbot widget on a website.