
Wall of love for Longhorn Appliance Repair
I wish I could give Longhorn 10 stars. Their kind of customer service is unheard of these days. Our dryer broke Thursday night. Less than 24 hours later their technician Bobby B was at my door to do the repair. He discovered which part he needed, which he had just run out of on his vehicle and had already reordered even before my service call. We made a tentative plan for him to complete the repair after the weekend when he could get the part. What a happy surprise when Longhorn called me at lunch time on Saturday to tell me they got the part already and Bobby could return Saturday afternoon! So my dryer is now back in service and I couldn't be more pleased. Longhorn charged me a very fair price and far exceeded my expectations. This was my first time to use Longhorn's services but it definitely won't be the last!
I wish I could give Longhorn 10 stars. Their kind of customer service is unheard of these days. Our dryer broke Thursday night. Less than 24 hours later their technician Bobby B was at my door to do the repair. He discovered which part he needed, which he had just run out of on his vehicle and had already reordered even before my service call. We made a tentative plan for him to complete the repair after the weekend when he could get the part. What a happy surprise when Longhorn called me at lunch time on Saturday to tell me they got the part already and Bobby could return Saturday afternoon! So my dryer is now back in service and I couldn't be more pleased. Longhorn charged me a very fair price and far exceeded my expectations. This was my first time to use Longhorn's services but it definitely won't be the last!
Lonestar Services is an exceptional local company. The office staff is very responsive and accommodating. Even when checking the status of our replacement part, they were on top of it. Bobby, our technician, was friendly and extremely knowledgeable about our appliance.
We have already recommended this company to fellow residents and couldn't be more happy about the work Bobby did.
Thank you
Lonestar Services is an exceptional local company. The office staff is very responsive and accommodating. Even when checking the status of our replacement part, they were on top of it. Bobby, our technician, was friendly and extremely knowledgeable about our appliance.
We have already recommended this company to fellow residents and couldn't be more happy about the work Bobby did.
Thank you
Longhorn Appliance repair is top notch. Fast, professional service.
Fabian, the repair tech was spot on his diagnosis and parts needed to complete the repair, GE Monogram Refrigerator. Very thorough and friendly!
Thanks for the quick repair. Will definitely use them for any future needs.
Al
Longhorn Appliance repair is top notch. Fast, professional service.
Fabian, the repair tech was spot on his diagnosis and parts needed to complete the repair, GE Monogram Refrigerator. Very thorough and friendly!
Thanks for the quick repair. Will definitely use them for any future needs.
Al
Lone Star , Appliance Has been punctual, courteous, and cost-effective. All three times I have heard them I would absolutely recommend using their services, and I will be calling them again when needed.
Lone Star , Appliance Has been punctual, courteous, and cost-effective. All three times I have heard them I would absolutely recommend using their services, and I will be calling them again when needed.
Jason was thorough. He explained the issue and cost in easy to understand language. Before he left he explained their other services and the current specials. The service was exceptional. I will use them again.
Jason was thorough. He explained the issue and cost in easy to understand language. Before he left he explained their other services and the current specials. The service was exceptional. I will use them again.
I had 3 appliances to repair. Fabian was able to diagnose and repair all 3. He was very courteous and productive. I would definitely call Longhorn the next time I need a repair.
I had 3 appliances to repair. Fabian was able to diagnose and repair all 3. He was very courteous and productive. I would definitely call Longhorn the next time I need a repair.
While the parts and communication during the wait were not ideal, Jason the tech that did the troubleshooting and repairs did an amazing job. He was professional, patient and knowledgeable.
While the parts and communication during the wait were not ideal, Jason the tech that did the troubleshooting and repairs did an amazing job. He was professional, patient and knowledgeable.
I was able to book a time slot online the night before. They are timely on their communication. They followed through and came within the scheduled time. The technician was very nice and superior in fixing the problem.
I was able to book a time slot online the night before. They are timely on their communication. They followed through and came within the scheduled time. The technician was very nice and superior in fixing the problem.
It was very easy to get an appointment. Bobby G arrived promptly within the window given. He was professional, explained everything.
I will call Longhorn Services next time I need help with an appliance repair.
It was very easy to get an appointment. Bobby G arrived promptly within the window given. He was professional, explained everything.
I will call Longhorn Services next time I need help with an appliance repair.
Jason was amazing at what he did. He was very patient and explained everything he was doing as well as sharing how to clean the washing machine. Again, wonderful job Jason!! He was so helpful and I have a working washing machine again!!
Jason was amazing at what he did. He was very patient and explained everything he was doing as well as sharing how to clean the washing machine. Again, wonderful job Jason!! He was so helpful and I have a working washing machine again!!
Jason D. arrived to appointment ready to fix our dryer. He found the problem and explained to us the problem plus the cause of the problem. He told us the breakdown cost of the repairs. Once we told him to continue the process was finished in reasonable time.
I would recommend Longhorn Services and Jason D. to anyone who is having dryer problems.
Jason D. arrived to appointment ready to fix our dryer. He found the problem and explained to us the problem plus the cause of the problem. He told us the breakdown cost of the repairs. Once we told him to continue the process was finished in reasonable time.
I would recommend Longhorn Services and Jason D. to anyone who is having dryer problems.
Was happy with the promptness this was done. Wish I have shopped around a bit because this was a lot to pay. I was happy with the work Bobby did. He was very nice and got the job done quickly was very efficient
Was happy with the promptness this was done. Wish I have shopped around a bit because this was a lot to pay. I was happy with the work Bobby did. He was very nice and got the job done quickly was very efficient
I was fully satisfied with the whole installation process. The person taking my original call was friendly and helpful, as well as professional and efficient.
The technician doing the installation called ahead before his arrival to let me know he was on his way, was on time, and completed the installation quickly. He was very helpful with suggestions on how to save the drawerspace under the cooktop and helped haul off the old cooktop.
I will definitely use Longhorn's services again.
I was fully satisfied with the whole installation process. The person taking my original call was friendly and helpful, as well as professional and efficient.
The technician doing the installation called ahead before his arrival to let me know he was on his way, was on time, and completed the installation quickly. He was very helpful with suggestions on how to save the drawerspace under the cooktop and helped haul off the old cooktop.
I will definitely use Longhorn's services again.
Unbelievable service, Jason was very knowledgeable, professional and extremely kind. Highly recommended and will personally ask for Jason next time we need repairs! Thank you…
Unbelievable service, Jason was very knowledgeable, professional and extremely kind. Highly recommended and will personally ask for Jason next time we need repairs! Thank you…
Bobby was punctual and knew exactly why my dryer was not heating up. He also recommended cleaning our vents which I was glad we did cause there was quite a bit of lint. Once done all was cleaned and put back to normal. I would definitely call them again in the future for appliance repairs.
Bobby was punctual and knew exactly why my dryer was not heating up. He also recommended cleaning our vents which I was glad we did cause there was quite a bit of lint. Once done all was cleaned and put back to normal. I would definitely call them again in the future for appliance repairs.
Longhorn and Jason did a great job fixing our Faber vent motor over the stove. He got it working nice an quiet like it should. Thank you so much, Great Job.
Longhorn and Jason did a great job fixing our Faber vent motor over the stove. He got it working nice an quiet like it should. Thank you so much, Great Job.
Joseph arrived two (2) days early and located the problem asap. As before, Joseph fixed the problem onsite and left me reassured, and gave me peace of mind. I will wholeheartedly recommend Joseph and Longhorn Services to all my family, friends and neighbors!!👍👍
Joseph arrived two (2) days early and located the problem asap. As before, Joseph fixed the problem onsite and left me reassured, and gave me peace of mind. I will wholeheartedly recommend Joseph and Longhorn Services to all my family, friends and neighbors!!👍👍
